Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For returns initiated due to personal preferences where the product remains in perfect condition, return shipping fees must be paid by the customer. Once the returned item is delivered and inspected to confirm it is in perfect condition, a 100% refund for the items will be issued to the original payment method. 

To start a return, you can contact us at info@keyfshop.com. Please note that returns must be sent to our distribution facility in Poland after receiving explicit return authorization.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@keyfshop.com.

Shipping & Delivery Disclaimer
• Order Processing: All orders are processed and dispatched within 1 to 5 business days. This timeframe refers exclusively to the preparation and handling of your order before it leaves our facility.
• Delivery Timeframes: Once your package is handed over to the courier service, the transit time is subject entirely to the logistics provider's operations. Estimated delivery times (generally around 15 business days) are indicative and not legally binding guarantees.
• Limitation of Liability: Keyfshop cannot be held legally or financially liable for shipping delays, customs hold-ups, severe weather conditions, or any disruptions caused by third-party delivery services. Late delivery does not automatically entitle the customer to a full refund while the package is still in transit.

Delayed or Undelivered Packages
• In the event that a refund is issued due to an extreme transit delay, and the package is subsequently delivered to your address, the customer is legally obligated to either:
1. Return the item unopened to our designated EU warehouse using the provided return label.
2. Retain the product and allow us to re-charge the original order amount.
Failure to return an item after receiving a full refund may be treated as unjust enrichment.

 Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@keyfshop.com.

Return Address & Shipping Costs

Please note that all returns must be sent to our central distribution facility located in Poland (EU).

• Personal Preference Returns: If you are returning an item due to personal preference (e.g., change of mind, style preference, or sizing issues where the item matches ordered measurements), the customer is responsible for all return shipping costs. Return shipping fees are non-refundable.

• Requirements: Returned items must be unused, unworn, in their original condition, with all tags attached, and in their original packaging.

• Tracking: You must provide a valid tracking number for your return shipment. We are not responsible for packages lost or damaged in transit back to our warehouse in Poland.

To initiate a return, please contact us first at info@keyfshop.com to receive the complete warehouse return address and your return authorization number.